Providing great service does not guarantee the people you are waiting on will give you a good tip, but if you focus on improving your skills, you will have more people that reward you with bigger tips. Here is a list of some easy things to do to raise your game:
- Memorize the specials of the day so you can repeat them without hesitation. Avoid reading the specials or struggling to remember them. If you can expand on how the specials are prepared it will add to your ability to sell them. Consider asking your customers if they want to hear particular specials. We have a lamb special, do you want to hear about it?
- Always try to upsell your customers by suggesting items without being pushy or obvious. When they are ordering, suggest a nice bottle of wine, an appetizer or dessert that would go with their entrée choice.
- Show enthusiasm to your customers especially when reading and specials and highlight which ones seem to be the favorites, and you can personalize it by telling him which one is your favor, or just indicate which one customers seem to be buying.
- Double check your orders to make sure that they’re prepared correctly. If somebody orders a burger with a certain type of cheese, make sure that it does have that cheese on it. Learn how to tell how a steak is cooked by looking at. You don’t want to deliver a well-done steak to your customer ordered medium rare.
- With a large party it is important to keep track of who ordered what. You don’t want to be interrupting them to deliver their orders. The more the party gets going the more you want to fade into the background while still being attentive to their needs.
- Every table requires a different level of service. A couple celebrating their anniversary may want more quiet time and less interaction with the wait staff. But a table of women celebrating a birthday or bachelorette party will require more interaction because there will probably be frequent drink orders. Be able to adjust to the people that you’re serving.
- Always treat your guests well regardless of how they appear. The person could be a very wealthy person but dressed comfortably in old jeans and a T-shirt. Don’t make assumptions about people based upon how they appear.
- Show your customers how to save money on the menu. If they are ordering separate items, show them a way that they can get those items for a lesser price.
- Always double check the final bill before bringing it to the table. It is extremely frustrating for the guests if they had been overcharged or find incorrect items included on the bill. Also, if the bill doesn’t include something they ordered and got, you want to make sure you don’t shortchange yourself to make sure that the missing item is included on the bill.
- Be friendly to your customers until they leave the building. There is nothing more annoying than when a customer leaves a large tip, then as they are leaving they walk right by the waiter/waitress and they don’t even acknowledge they exist. It’s is that special touch to reach out and say Thank you! One more time.
Good Luck. If you are interested in finding out how to guarantee you get smaller tips or get stiffed checkout our article title “6 Ways to Reduce your tips”